Skip to content
English - United States
Client Support Portal Sign in
  • There are no suggestions because the search field is empty.

FAQ - Common Issues - General / Login & User Management

Q: Why am I seeing a blank or white screen when I log in?

A blank or white screen on login is almost always a browser cache issue. Follow these steps to resolve it:

  1. Clear your browser cache and cookies. In Chrome: go to Settings → Privacy and Security → Clear browsing data. Select "Cached images and files" and "Cookies," then click Clear data.
  2. Try a hard refresh. Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac).
  3. Try a different browser. If you are using Edge, try Chrome, or vice versa. Aclarian works best in the latest version of Google Chrome.
  4. Disable browser extensions. Ad blockers or VPNs can interfere with the login process. Try opening the portal in an Incognito/Private window.

📧 If the issue persists for multiple users at your organization simultaneously, please contact Aclarian Client Support.

 __________________________________________________________

Q: I can reach the login page but get stuck after clicking Login — what do I do?

   If the page loads but login never completes, try the following:

  1. Clear your browser cache (see article above).
  2. Make sure you are not on a VPN or proxy that may be blocking the Aclarian portal.
  3. Confirm your password has not recently been reset — if it has, use the Forgot Password link to set a new one.
  4. Try an Incognito/Private window to rule out browser extension conflicts.

📧 If none of these steps resolve the issue, contact Client Support and let us know how many users are affected and which browser(s) you are using.

 __________________________________________________________

Q: A form or feature I need isn't visible — how do I get access?

Some forms and features in Aclarian must be enabled by your organization's administrator before they appear in your portal.

Steps to request access:

    1. Contact your Aclarian System Administrator at your organization first — they can enable many forms and access levels directly in User Management.
    2. If the form needs to be enabled at the system level, your administrator can submit a request to Aclarian Client Support.

Common forms that require admin activation:

    • Access Change Form
    • Budget Amendment / Budget Transfer forms
    • Quick Approval forms

 __________________________________________________________

Q How do I update a user's email address in Aclarian?

Email address updates should be handled by your organization's Aclarian System Administrator through the User Management module.

Steps (for administrators):

    1. Navigate to User Management in the Aclarian portal.
    2. Search for the user whose email needs to be updated.
    3. Edit the user record and update the email address field.
    4. Save the changes.

📧 If you do not have administrator access or cannot locate the user in User Management, contact Aclarian Client Support with the user's current and new email address.

 __________________________________________________________

Q: How do I manage or turn off email notifications in Aclarian?

Aclarian sends email notifications for workflow approvals and other events. If you receive more than you need, you can adjust your preferences.

To manage notification settings:

    1. Log in to the Aclarian portal.
    2. Navigate to your User Profile / Settings (usually in the top-right corner).
    3. Find the Notification Preferences section.
    4. Toggle off the notifications you do not wish to receive.

💡 Tip: If you are in Aclarian throughout the day and prefer to check for approvals manually, turning off approval notifications is a common choice for finance teams.