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FAQ - Common Issues - Capital Assets

Q: Why isn't "Useful Life" showing for my asset?

The Useful Life field only appears for asset types that are subject to depreciation. If it is not showing, the most common reason is that the asset was entered as "Construction in Progress."

What to do:

  1. Assets recorded as Construction in Progress are not depreciated and therefore do not display a Useful Life field.
  2. Once the project is complete and the asset is placed in service, you must reclassify the asset to the appropriate asset type (e.g., Building, Equipment, Infrastructure).
  3. After reclassification, the Useful Life field will become available, and the asset will receive a tag number.

📧 If you are unsure how to reclassify an asset or need help with the depreciation setup, contact Aclarian Client Support.

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Q: I'm completing all required fields on the Capital Assets depreciation form but still getting an error — what should I check?
  • Asset type: Confirm the asset type is set to a depreciable category (not "Construction in Progress" or "Land").
  • Useful Life value: Ensure a numeric value is entered — a blank or zero value will cause errors.
  • Acquisition date: Verify the acquisition/in-service date is populated and is a valid date.
  • Salvage value: Some depreciation methods require a salvage value field — ensure it is filled in (even if $0).

📧 If all fields appear complete and the error persists, contact Client Support and include a screenshot of the form and the full error message.