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FAQ - Common Issues - Cashiering

Q: I'm getting an "Invalid Tender Type" error — how do I fix it?

An Invalid Tender Type error typically means the tender type selected on the transaction does not match the accepted tender types configured for that cashiering session or transaction type.

Steps to resolve:

  1. Review the tender type selected and compare it against the list of valid tender types configured for your cashiering session.
  2. If you are processing a third-party transaction, confirm with your administrator which tender types are valid for that transaction category.
  3. If you recently updated a tender type and are still seeing the error, log out and back in to refresh your session settings.

📧 If the correct tender type is not available in the dropdown, contact your Aclarian administrator to have it added to your cashiering configuration.

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Q: How do I complete the Bulk Cash Receipt form closeout process?

The closeout must be completed in the correct sequence to avoid errors:

  1. Verify all receipts in the batch are in a Posted status before initiating closeout.
  2. Navigate to the Bulk Cash Receipt closeout option in the Cashiering module.
  3. Select the correct batch and confirm the total matches your expected deposit amount.
  4. Complete the closeout by clicking the Closeout/Submit button and following any on-screen confirmation prompts.

📧 If you encounter an error during closeout or the batch does not appear to close correctly, contact Client Support with the batch number and a description of where in the process the issue occurs.