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FAQ - Common Issues - Payments

Q: Why isn't the new check number populating in the Void and Reissue payment form?

If the new check number field is not populating after completing the Void and Reissue form, this is typically a display or form state issue.

Steps to resolve:

  1. After voiding and reissuing, try refreshing the form or navigating away and returning to it.
  2. Check the Form Search Panel — the new check number should appear once the reissue is fully processed.
  3. Clear your browser cache and re-open the form if the number still does not appear.

📧 If the check number continues to not appear in the search panel after processing, contact Client Support.

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Q: How do I fix a failed file import in Payments?

File import failures are most commonly caused by formatting issues in the import file itself.

Common causes and fixes:

  • Wrong file format: Ensure the file is saved as a standard .csv (comma-separated) file. In Excel, use File → Save As → CSV (Comma delimited). Do not use "CSV UTF-8" or other variants unless specified.
  • Extra rows or headers: Remove any extra header rows, blank rows at the top, or summary rows at the bottom.
  • Special characters: Commas within field values or hidden line breaks can corrupt the file. Review each field carefully.
  • Column order: Ensure columns match the expected import template exactly. Download the import template from Aclarian if available.

📧 If the import still fails after verifying the file format, contact Client Support and attach the file so the team can identify the specific cause.

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Q: What are the 1099 reporting thresholds and how does Aclarian handle them?

1099 threshold requirements are set by the IRS and may change year to year. Aclarian reflects the current thresholds in the system.

  • Contact Aclarian Client Support or your account manager for guidance on how 1099 thresholds are configured in your portal.
  • For official IRS guidance, visit irs.gov and search for the current 1099 instructions.

📝 Note: Aclarian can run 1099 reports for vendors who meet the applicable threshold. If you need help configuring or running 1099 reporting, please contact Client Support.