--- title: FAQ - Common Issues - Payments description: FAQ - Common Issues - Payments --- [Skip to content](https://support.aclarian.com/aclarian-client-support-knowledge-base/faq-common-issues-general-/-login-user-management-0-0-0-0-0#main-content) English - United States Show submenu for translations [Client Support Portal](https://support.aclarian.com/aclarian-tickets?hsLang=en-us) [![BRANDING ELEMENTS LIBRARY (11)](https://support.aclarian.com/hs-fs/hubfs/BRANDING%20ELEMENTS%20LIBRARY%20(11).png?width=500&height=141&name=BRANDING%20ELEMENTS%20LIBRARY%20(11).png)](https://Aclarian.com) Open main navigation Close main navigation - English - United States Show submenu for translations - [Client Support Portal](https://support.aclarian.com/aclarian-tickets) How can we help you? - There are no suggestions because the search field is empty. 1. [Aclarian Client Support Knowledge Base](https://support.aclarian.com/aclarian-client-support-knowledge-base?hsLang=en-us) 2. [FAQs](https://support.aclarian.com/aclarian-client-support-knowledge-base/faqs?hsLang=en-us) 3. [Payments](https://support.aclarian.com/aclarian-client-support-knowledge-base/faqs?hsLang=en-us#payments) May 14, 2026 # FAQ - Common Issues - Payments | **Q: Why isn't the new check number populating in the Void and Reissue payment form?** | | --- | If the new check number field is not populating after completing the Void and Reissue form, this is typically a display or form state issue. **Steps to resolve:** 1. After voiding and reissuing, try refreshing the form or navigating away and returning to it. 2. Check the Form Search Panel — the new check number should appear once the reissue is fully processed. 3. Clear your browser cache and re-open the form if the number still does not appear. | 📧 *If the check number continues to not appear in the search panel after processing, contact Client Support.* | | --- |  \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | **Q: How do I fix a failed file import in Payments?** | | --- | File import failures are most commonly caused by formatting issues in the import file itself. **Common causes and fixes:** - **Wrong file format:** Ensure the file is saved as a standard .csv (comma-separated) file. In Excel, use *File → Save As → CSV (Comma delimited)*. Do not use "CSV UTF-8" or other variants unless specified. - **Extra rows or headers:** Remove any extra header rows, blank rows at the top, or summary rows at the bottom. - **Special characters:** Commas within field values or hidden line breaks can corrupt the file. Review each field carefully. - **Column order:** Ensure columns match the expected import template exactly. Download the import template from Aclarian if available. | 📧 *If the import still fails after verifying the file format, contact Client Support and attach the file so the team can identify the specific cause.* | | --- |  \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ | **Q: What are the 1099 reporting thresholds and how does Aclarian handle them?** | | --- | 1099 threshold requirements are set by the IRS and may change year to year. Aclarian reflects the current thresholds in the system. - Contact Aclarian Client Support or your account manager for guidance on how 1099 thresholds are configured in your portal. - For official IRS guidance, visit irs.gov and search for the current 1099 instructions. | **📝 Note:** Aclarian can run 1099 reports for vendors who meet the applicable threshold. If you need help configuring or running 1099 reporting, please contact Client Support. | | --- |   - [Billing/AR](https://support.aclarian.com/aclarian-client-support-knowledge-base/billing-ar?hsLang=en-us#main-content) - [Forms](https://support.aclarian.com/aclarian-client-support-knowledge-base/billing-ar?hsLang=en-us#forms) - [Data Management](https://support.aclarian.com/aclarian-client-support-knowledge-base/billing-ar?hsLang=en-us#data-management) - [Budgeting](https://support.aclarian.com/aclarian-client-support-knowledge-base/budgeting?hsLang=en-us#main-content) - [Forms](https://support.aclarian.com/aclarian-client-support-knowledge-base/budgeting?hsLang=en-us#forms) - [Data Management](https://support.aclarian.com/aclarian-client-support-knowledge-base/budgeting?hsLang=en-us#data-management) - [Reports](https://support.aclarian.com/aclarian-client-support-knowledge-base/budgeting?hsLang=en-us#reports) - [Capital Assets](https://support.aclarian.com/aclarian-client-support-knowledge-base/capital-assets?hsLang=en-us#main-content) - 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