Go Live Day: How to Get Support in Production

Go Live Day! 🎉

Today marks a major milestone as you officially go live with Aclarian! We are so proud of what your team has accomplished and excited for everything ahead.

To make sure you have everything you need, you have the following Client Support features available in Production:

🟣 AI Assistant:

Look for the purple robot icon in the bottom right of your dashboard. Perfect for quick “how-to” questions, feature explanations, navigation help, and general guidance as you start using the system.

💬 Live Chat Support:

Click the blue chat bubble icon (right next to the AI Assistant). Answer a few quick questions and you’ll be connected to a real support representative.

Best for: bugs, errors, access requests, and real-time troubleshooting.

•  Hours: Monday – Friday, 8:00 AM – 6:00 PM EST 

📧 Client Support Email:

For more complex issues, billing questions, training materials, or anything that needs deeper review: 

implementationsupport@aclarian.com

📚 FAQ Report

Go to: Client Support module> Reports> FAQ

You’ll find helpful articles, guides, and answers to frequently asked questions.

Please check out our Aclarian Support timelines for a quick reference on expected resolution time frames.

We’re here to support you every step of the way,  don’t hesitate to reach out!

Here’s to new beginnings, stronger service, and continued success with Aclarian!

Thank you for making this day possible!