What Happens to My ACH Payment After a Void and Reissue?

What Is the Problem?

You voided and reissued an ACH payment. Now you cannot find it in the ACH Batch Configuration. It seems like the payment disappeared.

It did not disappear. It moved to a different location.

What Happens When You Void and Reissue an ACH Payment?

There are two important things to know:

• The void and reissue process does not cancel the original ACH transaction. If that payment was already sent to the bank, you must contact your bank directly to request a cancellation.
• The reissued payment will not appear in the ACH Batch Configuration. It moves to Check Batch Processing instead.

Where Do I Find the Payment?

Go to Check Batch Processing. Your reissued payment will appear there, even though it started as an ACH payment.

What Are My Options?

Once you locate the payment in Check Batch Processing, you have two options.

Option 1: Process as a Manual Check

This is the default path after a void and reissue. The payment will appear automatically in Check Batch Processing and can be processed as a manual payment.

If the original ACH was already sent to the bank, contact your bank to request a cancellation before proceeding.

Option 2: Convert to Autopay

If you want the payment to go through as an ACH instead, you can convert it to autopay within Check Batch Processing. You will need the correct permissions to do this.

Before converting, make sure:

• The ACH information on file is correct
• The payment is properly set up in the ACH Batch Configuration

Do not convert to autopay until both of these are confirmed. If you are unsure, contact your Client Support team before proceeding.

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