What Is the Difference Between Void/Reissue Issued Payment and Void Unissued on the Void and Reissue Form?

The Void and Reissue Form has two options depending on the status of the payment you need to cancel. Choosing the wrong one is a common source of confusion. This article explains the difference and when to use each.

Where to find it: Payments > Forms > Void Reissue Form

Which Option Do I Use?

Void/Reissue Issued Payment

Use this option when the check has already been printed or the ACH has already been transmitted to the bank.

Common situations:

• A check was printed with errors or lost before delivery
• A payment was sent to the wrong vendor
• You need to cancel and resend a corrected payment

What happens after approval:

• The original payment is marked as void across all payment reports
• The Voided Date is recorded. If reissued, the Reissue Date is also recorded.
• GL entries are automatically reversed including cash impact
• A void line is produced in the next positive pay file
• The original Paid Fiscal Year and Paid Fiscal Month are permanently retained on both the voided and reissued records
• In the Payment Transaction Detail Report, click the caret next to the transaction to see the full void and reissue history

Important note on reissued payments:
Reissued payments will not use the original payment method. They appear in Check Batch Processing for manual printing. To process via Auto Pay instead, use the Convert to Auto Pay option in Check Batch Processing.

Void Unissued

Use this option when the payment has been approved but has not yet been printed or sent to the bank. The payment status will show as New in Check Batch Processing. This is the correct path when an error is caught before the payment reaches the bank or printer.

When this option applies:

• The payment has been approved and is in Check Batch Processing with a status of New
• No check has been printed and no ACH file has been generated
• You want to cancel the payment before it is issued

What the form shows:
When you select Void Unissued, the form automatically filters to show only payments that are still in New status. Paid or issued payments will not appear.

The Action dropdown will only show Void Unissued. The Void and Reissue Check options are hidden because reissuing is not available for unissued payments.

The search also works differently. It uses the Invoice Date from the check batch instead of an Issue Date, since no check has been issued yet.

What happens after approval:

• The check batch rows change to VoidUnissued status and are deactivated
• The payment is removed from the pending list in Check Batch Processing and the ACH batch
• For ACH payments, no file is sent to the bank since nothing was issued
• The Positive Pay flag is reset. No void line is sent to the bank.
• The GL reversal runs in full
• The source payment form, such as an AP Invoice, Multiple Payment, or Quick Pay, stays in Completed status. It does not go back to Workflow Started.
• The payment is completely removed from the following reports:
  • Payment Listing Report
  • Check Listing Report
  • Payment Transaction Detail Report
  • Outstanding A/P Report
• The voided check number is retired and cannot be reused

What Void Unissued does not do:
It does not reissue anything or create a new payment. If the payee still needs to be paid, a new payment form must be submitted.

Important: ACH Payments With No Batch Configuration

Void Unissued does not apply to ACH payments where the client's ACH setup is configured as No Batch. Those payments are excluded from the Void Unissued search results.

Key Differences at a Glance

Void/Reissue Issued Payment is for payments that have already left the system. The payment stays visible in reports marked as void. You have the option to reissue with a new check number.

Void Unissued is for payments caught before they reach the bank or printer. The payment is removed from reports entirely. There is no reissue option. The original form remains completed. No communication is sent to downstream payment processors.

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