Why Is the AutoPay Toggle Missing From My Payment Forms?

What Is the Problem?

You open a payment form. The AutoPay toggle is not there. This may happen on:

• AP Invoice forms
• Check Request forms
• Multiple Payment forms, and
• Other Aclarian Payment Forms

This is not a bug. It is a configuration setting that was turned off.

Why Is This Happening?

There is one system setting that controls AutoPay for all payment forms. It is called Do You Want AutoPay Enabled?

This setting is found in Purchasing -> Data Management -> Purchasing/Payments Portal Configuration Management page.

If this is turned Off, AutoPay disappears from every payment form. It affects all users in your organization.

This setting controls AutoPay inside the system. It does not control what vendors see in the Vendor Portal.

Can I Hide AutoPay From Vendors Only?

No. There is no setting today that hides AutoPay only from the Vendor Portal while keeping it on internal payment forms.

The Vendor Portal Features section controls things like:

• Vendor registration
• Invoice submission
• Invoice history
• Change requests

It does not control AutoPay visibility in the Vendor Portal separately from internal forms.

What Are My Options?

Once AutoPay is turned on, you have two additional settings to control how it works.

Option 1: AutoPay Default On or Off

This setting controls whether AutoPay is pre-selected by default on each form.

If set to Off, staff must manually turn on AutoPay for each payment. This prevents AutoPay from being used accidentally.

Option 2: Vendor Level AutoPay Settings

In each vendor profile, you can control AutoPay behavior for that specific vendor. Your options are:

• On
• Off
• System Default
  

This keeps AutoPay available on internal forms for staff. But there is something important to know.

Even if a vendor is set to Off, a staff member can still submit a payment form with AutoPay turned on. If the vendor has ACH information on file, the payment will process as an ACH payment. If the vendor doesn't have ACH information on the, the payment will process as a Smartpayables payment.

Please keep this in mind when deciding which option works best for your team.

Important Note

The AutoPay setting controls what your staff sees on internal payment forms. It is separate from the Vendor Portal. Turning AutoPay off in the system removes it from your payment forms entirely.

If you want to hide AutoPay only from vendors during registration, that option is not currently available.

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